First and foremost, please understand that we fully recognize and appreciate that “life happens”. Our detailed cancellation policy below is not designed to penalize you for any necessary changes or cancellations to your appointment. Rather, it functions as a strategy to sustain financial stability and ensure the smooth functioning of our business operations.
We kindly request that if you must cancel or adjust your appointment, please do so at least 48 hours prior to your scheduled time. In the event that the cancellation or rescheduling occurs less than 48 hours before your appointment, a fee amounting to 50% of your planned service will be charged. If a cancellation takes place within 24 hours of your appointment, or in case of a no-show, a charge equivalent to 100% of your planned service will be imposed. Additionally, please note that if you arrive more than 15 minutes past your scheduled time, it will be considered a no-show.
We deeply commit ourselves to allocating appropriate time slots for each of our services. Appointments are thoughtfully and strategically arranged, often back-to-back. When a client fails to show up for their scheduled time or a last-minute cancellation occurs, it doesn’t leave us sufficient opportunity to fill that vacancy. This situation unfortunately leads to a loss for our business as well as for other clients who might have utilized that appointment.
The challenge of accommodating late arrivals often disrupts our ability to serve our other clients on time. Therefore, we kindly request you to be mindful of others’ scheduled appointments and ensure your punctuality. In the rare instance that we have the capacity to accept late arrivals, we will inform you accordingly and be happy to accommodate you at that time.
Our commitment to delivering comprehensive and personalized attention to each client, along with the high demand for our services, and scheduling complexities means that cancellations or rescheduling could potentially result in a wait of 4-6 weeks before we can secure another appointment for you. We genuinely don’t want any of our valued clients to experience this inconvenience, so we urge you to consider your schedule meticulously before making or modifying bookings.
Thank you for your kind consideration and understanding.
Ashley Elizabeth Salon provides exceptional services by appointment only. Booking your appointment is easy and convenient. You can schedule your appointment by visiting our online booking website, calling the salon, or stopping by in person.
Once your appointment is confirmed, we’ll promptly send you an email and/or a text message with all the important details of your upcoming service. As your appointment date approaches, we’ll also send you reminder and confirmation notification 3 days prior to your scheduled appointment. To ensure a smooth experience, please take a moment to confirm your appointment when you receive these reminders.
To secure your appointment, we kindly ask for a credit card at the time of booking. Don’t worry, you won’t be charged before your visit. On the day of your appointment, we accept multiple forms of payment if you prefer not to use the card on file. You can choose to pay with cash, credit card, or debit card.
It’s important to keep your card information up to date. If your card on file expires, is reported lost or stolen, or for any other reason becomes invalid, please update your card information as soon as possible. In the event that your card cannot be processed, we will send you an invoice that must be paid in full before your next appointment.
At Ashley Elizabeth Salon, we strive to make your experience as seamless and enjoyable as possible. If you have any further questions or require assistance, please don’t hesitate to reach out to our team. We look forward to serving you soon.